For domestic orders, we use Canada Post. For US orders, we use UPS/USPS partnered with a third party. For international orders, we use APC Logistics/Post NL also partnered with a third party carrier.
Check out our how-to video on swapping your art panel. The swappable art panels only work on our Creator Jackets
We are still in the development and optimization phase in custom one-off orders. We are opening customization for a limited time only, and will temporary close this service in June. See our Custom Jacket listing.
Pre-order items are items that have not yet arrived at our facility. They are currently in production and may take anywhere from a few weeks to a few months depending on the item. The listing will indicate the estimated arrival. You will be charged upon placing your pre-order.
All giftcards are issued in USD. We recommend shopping USD if you have a gift card in order to avoid foreign exchange discrepancies. To redeem, simply paste your code into the "Gift card or discount" box at checkout.
If you need to return an order, we’re happy to help. Initiate a return at our Returns Centre or e-mail directly if you require assistance.
Will are happy to guarantee a refund within 14 days of delivery for regular priced items within North America. See our Returns Page for more details.